Delivery Information
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Dispatch Time
GREETING CARDS
We endeavour to dispatch orders within 3 business days.
Orders with first class shipping will be prioritised.
WEDDING STATIONERY
On the day stationery will be dispatched within 3-4 weeks. If you need your order urgently then please make us aware and we will see what we can do to accommodate it.
Details on wedding invitation timescales can be found on the Wedding FAQ page.
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Delivery Service
The majority of our orders are currently sent via the Royal Mail. Items that exceed a certain weight
or value will be sent via courier.
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Delivery Timescales
Standard delivery is made via Royal Mail Second Class which typically takes 2-3 business days.
There is an option to upgrade to Royal Mail First Class which typically takes 1-2 business days.
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SHIPPING DELAYS - most orders arrive on time, but please note there are delays with all shipping methods. These are unpredictable and completely outside of our control. If there are any shipping delays with your order please feel free to get in touch and we will happily work with you to get it sorted :)
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Delivery Terms and Conditions
Unfortunately we cannot be held responsible for delays in postage via the Royal Mail or other courier services.
On all occasions we will be happy to provide you with dispatch details so you can see that your items were dispatched within the specified time frame.
Returns Information
Returns are accepted within 14 days. Return postage is at the cost of the buyer. Unfortunately we are unable to accept returns for personalised items unless they are incorrect or damaged. Items must be returned in an undamaged resalable condition. To arrange a return please contact us at enquiry@poppyforrest.co.uk
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For further information about our pregnancy announcement cards, wedding invitations, wedding stationery, place name cards, thank you cards or any other items listed on our site please feel free to contact us via our contact us page.
Terms and Conditions
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Cancellation – Once your order has been placed it will go straight into production. Therefore, we are unable to accept cancellations. If however, your order is only in the design stage of production and has not yet begun to be manufactured then it may be possible to offer a partial refund of up to a maximum of 50% of the order value.
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Once a draft has been signed off and a product has gone into production there will be no partial refund available. *Not all products include a draft stage. If your product includes a draft stage this will have been specified pre-sale.
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It is the responsibility of the customer to check all drafts for errors.
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We are unable to make changes to personalisation details on non-draft items (e.g. greeting cards) after an order has been placed. Please double check all personalisation details and your shipping address before completing your order.
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Discount codes cannot be used on sale items.