Delivery & Returns

Delivery Information

Dispatch Time

We endeavour to dispatch all of our orders within 1-2 business days. Larger orders that require additional customisation  (i.e. wedding invitations and order of service booklets) may take longer and dispatch times are managed on a case by case basis. 

Delivery Service

The majority of our orders are currently sent via the Royal Mail. Items that exceed a certain weight or value will be sent via courier. If you require a specific delivery service then please feel free to contact us prior to ordering and we will do everything we can to accommodate your request.

Delivery Timescales

Standard delivery is made via Royal Mail Second Class which typically takes 2-3 business days.

There is an option to upgrade to Royal Mail First Class which typically takes 1-2 business days.

International deliveries are made via the Royal Mail International Standard service and typically take 5-9 working days and on rare occasions can take 2-4 weeks. (This is a non-tracked service - simply to keep costs down for you. If you require a tracked service then please contact us prior to ordering).

COVID UPDATE - most orders are now arriving on time, but please note there are occasional delays with all shipping methods due to covid. These are unpredictable and completely outside of our control. If there are any shipping delays with your order please feel free to get in touch and we will happily work with you to get it sorted :)

 

UK Delivery Prices

Delivery prices are calculated in your shopping basket according to the value and weight of your order.  Most items include free shipping and for those with a charge this will be a maximum of £5.50.

 

International Deliveries

Delivery prices are calculated in your shopping cart. 

This way you only pay the delivery price suitable for the size and weight of your item. 

Delivery Terms and Conditions

Unfortunately we cannot be held responsible for delays in postage via the Royal Mail or other courier services. On all occasions we will be happy to provide you with dispatch details so you can see that your items were dispatched within the specified time frame.

Returns Information

 

Returns are accepted within 14 days. Return postage is at the cost of the buyer. Unfortunately we are unable to accept returns for personalised items unless they are incorrect or damaged. Items must be returned in an undamaged resalable condition. A copy of our returns form can be found through the following link: Return Form

For further information about our pregnancy announcement cards, wedding invitations, wedding stationery, place name cards, thank you cards or any other items listed on our site please feel free to contact us via our contact us page.

TERMS AND CONDITIONS

Cancellation – Once your order has been placed it will go straight into production. Therefore, we are unable to accept cancellations. If however, your order is only in the design stage of production and has not yet begun to be manufactured then it may be possible to offer a partial refund of up to a maximum of 50% of the order value.

Once a draft has been signed off and a product has gone into production there will be no partial refund available. *Not all products include a draft stage. If your product includes a draft stage this will have been specified pre-sale.

It is the responsibility of the customer to check all drafts for errors.

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© 2020 Poppy Forrest

Guiseley, Leeds, West Yorkshire, UK