Delivery Information

Dispatch Time

GREETING CARDS

We endeavour to dispatch orders within 3 business days.

Orders with first class shipping will be prioritised.

WEDDING STATIONERY

On the day stationery will be dispatched within 3-4 weeks. If you need your order urgently then please make us aware and we will see what we can do to accommodate it.

For products that include a draft (save the dates, invites, A2 & A1 table plans & order of service booklets).

Timescales are as follows:

Drafts & Changes - within 5 working days.

Dispatch - 5-7 working days from sign off.

Delivery - shipping method chosen on checkout.

Further wedding stationery details can be found on the Wedding FAQ page.

HOLIDAY PERIODS. Any holiday dates or periods of time when our shop is closed will be stated in the header on our website. These dates ARE NOT included in our production timescales. i.e. if you place an order whilst our shop is closed. Our timescales start from the day we re-open. We will of course do everything we can to dispatch orders as quickly as possible on our return and in most cases dispatch orders early :)

Delivery Service

The majority of our orders are currently sent via the Royal Mail. Items that exceed a certain weight

or value will be sent via courier.

Delivery Timescales

(Please note - these times are after our production times. These are the shipping times only.)

Standard delivery is made via Royal Mail Second Class which typically takes 2-5 business days.

There is an option to upgrade to Royal Mail First Class which typically takes 1-2 business days.

Or next day special delivery, which is guaranteed delivery by 1pm the next day.

* RM First and Second class post are estimated only and can on occasion take a little longer.

SHIPPING DELAYS - most orders arrive on time, but please note there are delays with all shipping methods. These are unpredictable and completely outside of our control. If there are any shipping delays with your order please feel free to get in touch and we will happily work with you to get it sorted :)

Delivery Terms and Conditions

Unfortunately we cannot be held responsible for delays in postage via the Royal Mail or other courier services.

On all occasions we will be happy to provide you with dispatch details so you can see that your items were dispatched within the specified time frame.

Returns Information

Returns are accepted within 14 days. Return postage is at the cost of the buyer. Unfortunately we are unable to accept returns for personalised items unless they are incorrect or damaged. Items must be returned in an undamaged resalable condition. To arrange a return please contact us at enquiry@poppyforrest.co.uk

For further information about our pregnancy announcement cards, wedding invitations, wedding stationery, place name cards, thank you cards or any other items listed on our site please feel free to contact us via our contact us page.

Terms and Conditions

Sale terms and conditions - Discount will be automatically applied to products in the basket. We reserve the right to end any sale early if we reach full capacity and can no longer take any further bookings.

Discount codes cannot be used on sale items.

Artwork and custom designs - All artwork used on our products – including custom designs and any that we’ve adapted based on your requests – remains the intellectual property of Poppy Forrest Ltd. We don’t offer exclusive rights to our designs, which means customers don’t have sole ownership of any artwork we create. We reserve the right to reuse any of our designs in the future across other products. Poppy Forrest Ltd is a physical stationery supplier only, so we don’t provide digital copies of our artwork unless they’re watermarked. Please don’t print, reuse, or modify any of our designs without getting written permission from us first.

Cancellation – Once your order has been placed it will go straight into production. Therefore, we are unable to accept cancellations. If however, your order has not been printed yet then we may be able to offer a refund of upto 50%. We do not offer refunds for items where the draft stage has begun. Designing the products and administering a draft stage is one of the biggest costs of making the product. This service is part of the product price and therefore the order cannot be cancelled once this service has begun.

Once a draft has been signed off and a product has gone into production there will be no partial refund available. *Not all products include a draft stage. If your product includes a draft stage this will have been specified on the product page pre-sale.

It is the responsibility of the customer to check all drafts for errors.

We are unable to make changes to personalisation details on non-draft items (e.g. greeting cards) after an order has been placed. Please double check all personalisation details and your shipping address before completing your order.

Personalisation details - It is the responsibility of the customer to check all personalisation details for errors before submitting them with your order. The personalisation details for many of our products are simply copied and pasted across into design templates, so the personalisation details will be printed as they have been provided. We do not provide refunds or replacements if the personalisation details provided at the time of order were incorrect.